Privacy Policy
Last updated: November 12, 2026
This Privacy Policy explains how the Laguna Hills Chamber of Commerce collects, uses, and shares information through our website at www.lagunahillschamber.com, our GrowthZone membership and event pages at business.lagunahillschamber.com, our Member Info Hub, and our membership, event, and communications activities.
Information We Collect
We collect information you provide when you apply for or renew membership, create an account, register for an event, subscribe to communications, submit directory or promotional content, or contact us. This may include your name, organization, job title, email address, telephone number, mailing or business address, website, membership details, event registrations, communication preferences, and information you choose to submit.
We maintain records of membership activity, invoices, payments, benefit requests, and communications to administer Chamber services. Event forms may request additional information needed for that event, such as attendee names or meal preferences. Please provide only information relevant to your request.
Our website and service providers may collect technical information such as IP address, browser and device information, pages visited, and login or activity records to operate, secure, and evaluate the services.
How We Use Information
We use information to administer memberships and benefits; manage accounts and directory listings; process registrations, invoices, payments, and renewals; communicate about Chamber activities; respond to requests; maintain business records; protect our systems; and meet legal obligations.
We also use contact information to send Chamber news, invitations, and promotional communications, subject to your communication preferences and applicable requirements.
Public Directory and Submitted Content
A basic directory listing is automatically created when a business or organization’s membership is approved. Members can add information and manage available display options through the Member Info Hub. Information displayed publicly may differ from information available to logged-in members. Contact the Chamber for assistance limiting displayed information or removing a listing. Individual Community Members are not included in the directory.
Basic listings may include the organization name, contact name, email address or contact link, and telephone number. Members are responsible for adding descriptions, logos, and other details and keeping their listings accurate. Public information can be viewed and copied by others, including search engines. Information in the member-only directory is accessible to other members who log in.
Content submitted for Chamber promotion may be published through the channels associated with that submission. Do not submit private information in fields intended for publication.
Payments and Stored Payment Methods
Online payments are processed through GrowthZone Pay (GZ Pay), which uses Stripe. Stored card and bank account details are held by Stripe rather than in the Chamber’s GrowthZone database. These providers receive the payment information needed to complete a transaction. The Chamber maintains transaction and billing records.
If you authorize a stored payment method or automatic payments, the payment service supports future transactions according to your authorization and the applicable membership terms.
Do not send full card numbers, security codes, or bank account details by ordinary email.
Service Providers and Other Disclosures
We use service providers to support membership administration, event registration, payment processing, email delivery, website hosting, and business operations. These include GrowthZone and Constant Contact. We may change service providers as our operational needs change. We provide access to information needed for their services, subject to applicable agreements. Their services may also be governed by their own privacy notices.
We may disclose information when required by law or when reasonably necessary to protect rights, investigate misuse, or protect safety. We may also share information at your direction or with your permission.
For certain events or programs, we may offer opportunities to share participant contact information with sponsors, exhibitors, co-hosts, or other participants for networking or follow-up. When we offer such sharing, we will explain the recipients, information involved, purpose, and available choices through the registration form or another notice, and obtain permission where required. This does not authorize unrestricted access to our membership database.
Cookies and Email Tracking
Our website and online services use cookies or similar technologies for functions such as maintaining login sessions and remembering preferences. You can manage cookies in your browser, although blocking them may affect some features.
We use Google Analytics to understand website use, including pages visited, visitor interactions, and how visitors reach our site. Google Analytics uses cookies and similar technologies, depending on its configuration, to measure website activity. For information about Google’s practices and available controls, visit Google’s Privacy Policy and Google’s Analytics Opt-out Tool.
We use Constant Contact and GrowthZone to send and evaluate email communications. These services provide delivery and engagement reporting, including whether messages are delivered or opened and interactions such as tracked link clicks. Tracking may use small images called pixels and tracked links. These reports help us evaluate communications and improve their relevance. Reported opens do not necessarily mean a person has read a message.
You can unsubscribe from marketing emails using the unsubscribe link. Email application settings that block remote images may limit open tracking, although they do not prevent every form of tracking.
We may also use additional analytics tools, advertising pixels, or similar technologies to understand website activity and measure communications or promotions. Where required, we will provide notice and obtain consent before enabling those technologies.
Your Choices and Requests
You may update available profile information in the Member Info Hub or contact us for assistance with corrections or directory settings. You can unsubscribe from marketing emails using the link in those messages or contact us about your preferences. We may continue to send necessary account, billing, registration, and service communications, consistent with applicable requirements.
You may contact us to ask about information we maintain about you or to request access, correction, or deletion. We may need to verify your identity. Some records may need to be retained for accounting, legal, security, or membership administration purposes. We will respond as required by applicable law.
Retention and Security
We retain information for as long as reasonably needed for the purposes described in this policy, including membership administration, accounting, legal obligations, and resolving disputes. Retention depends on the type of record and applicable requirements. Ending membership does not necessarily result in deletion of all historical records.
We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. Please protect your account password and notify us if you suspect unauthorized access.
Children
Our membership website and Member Info Hub are intended for adults and business representatives. Youth may attend certain events with adults or participate in volunteer activities. Youth volunteers must be at least 14 years old.
For activities involving youth, we may collect information needed to administer participation and safety, such as a participant’s name, age or eligibility information, and parent, guardian, or emergency contact details, as appropriate. We limit information requested to what is relevant to the activity and obtain parent or guardian authorization when required.
We do not knowingly collect personal information online directly from children under 13. Where information about a child under 13 is needed for event attendance, it should be provided by a parent, guardian, or responsible adult. If you believe a child under 13 has submitted personal information directly, contact us so we can investigate and take appropriate action.
Other Websites and Social Media
Our website may link to outside websites and social media pages. Those services have their own privacy practices. Following a link or interacting directly with a social platform does not give the Chamber access to your social media account or contact list. Information you choose to send to the Chamber through those platforms is handled for the purposes of that interaction and under this policy, as applicable.
Changes to This Policy
We will post revisions on this page and update the “Last updated” date. For material changes in how we use or disclose personal information, we will provide a prominent notice or direct communication before the changes take effect, and obtain consent when required by law.
Contact Us
Laguna Hills Chamber of Commerce
Email: info@lagunahillschamber.com
Mailing address:
25401 Alicia Parkway, Ste A200
Laguna Hills, CA 92653